Healthcare consulting for clinic owners
Project Services, Coaching and Software to Increase Client Impact, Team Satisfaction and Practice Results
GROWING A PRACTICE CAN BE TOUGH
Wrestling with team satisfaction, client expectations and recruiting issues?
TOO MANY OPTIONS
Wanting to make some improvements, but a bit overwhelmed by all the choices available?
Doing more sounds neat and cool. But will you actually get a return on investment?
MOVE YOUR PRACTICE TO THE NEXT LEVEL
Benefits from our approach include:
MORE CLIENT IMPACT
WE WILL GUIDE YOU ON YOUR JOURNEY
It’s ok if you’re not an expert in optimizing a health care practice. You started on this path to make improve the health and wellness in your community, more than to grow a business.
We’ve built and proven our practice builder system™that will help you unlock the true value of your practice. With over 25 years experience in growing businesses with people, data, process and digital technology improvements - we are the right guide for your journey.
3 EASY STEPS TO A NEXT-LEVEL PRACTICE
SCHEDULE A CALL
Book a free call to discuss where you are, where you want to go, and what's in the way.
We will guide you towards the progress you seek, aided by our proven processes and tools.
REAP THE REWARDS
Happier Team. More Clients Helped. More Freedom.
Understand what your customers really, really want. Make an action plan. Create the experience they want from a leading practice.
Make a simple plan to get found online more often, grow your traffic, increase your leads and ultimately grow your revenue
Picking the right software helps your busy team. Picking the wrong software is a waste. We can guide you.
Sometimes, busy leaders want more help than a project can provide.
We have carefully developed a quarterly coaching program for growth-oriented practice owners, looking for a thinking partner to get to the next level.
Our coaching program focuses on:
- Goal setting and tracking - We help you uncover your objectives and the key results that will get you there each quarter. Then we set up KPI’s to track your progress.
- Efficiency - We look for bottlenecks in your practice together. Then we come up with a plan for how to address, leveraging your people, technology and data.
- Team - Let’s continue to grow your #1 asset together. Are they happy? Are they productive? Are they a good fit? Where are the gaps in your team?
- Issues - What’s keeping you awake at night? Why? Let’s get clear on your top issues and find solutions together.
Think we might be a good fit for each other? Schedule a call and let's explore.
There are many questions to be answered about your clinic in this dynamic environment. Clinic Operations is a specialized area and you need to be on top of the details.
- What is our effective rate per practioner?
- What does practitioner utilization look like?
- Are average client visits growing?
- How many new clients are we attracting?
- Are we successfully re-booking cancellations and managing no-shows?
You don't want to just trust your gut on these important matters. KPI dashboard software makes is easy to have all of your key data at your fingertips, and available for key team members, to make the right decisions at the right time.
FUN, INTERESTING - A GREAT EXPERIENCE
“Making a growth plan for my practice, setting goals for our clinic and building out the KPIs and dashboards was fun, interesting and a great learning experience. I like how I have a team snapshot view to communicate with staff too.”
Laura Gatien, Clinical Therapist & Owner, Laura Gatien & Associates
TOP NOTCH TEAM
"...Second Spring Digital is a top-notch team that answered any questions we had and provided value to us…. They showed us tools, tips and tricks and the discussion within the group has provided us value that we can implement.”
Peter Davis, Business Development Lead Wabanaki Maple
FUN, ENGAGING & STRAIGHTFORWARD
"Creating a Digital Strategy with Second Spring was fun, engaging, and straightforward. The HotSpot team feels confident taking our next steps to grow with digital."
Phillip Curley, CEO HotSpot Parking
“It has been a pleasure to work with the Second Spring team to develop MapleCure’s digital strategy. Our roadmap is now optimized to ensure sales growth for MapleCure and our retailers. We feel confident taking our next steps with digital.”
Eric Caron, Co-Founder MapleCure
Second To None
"The Second Spring team is second to none when it comes to understanding our business. The work was well organized, interesting and thorough."
Mike Milburn, CEO 3D Datacomm