DIGITAL CUSTOMER EXPERIENCE

Create the User Experiences that Your Customers Want

ARE YOUR CUSTOMERS FED UP WITH YOUR OUTDATED DIGITAL OPTIONS?

  • Do they get constant email, Excel files and phone calls? Or (gasp) fax?
  • Do they have to solve their issues 9-5 Monday-Friday, that they could solve online anytime with your competitors?
  • Is the website you have confusing, antiquated and full of errors?

If you don't provide modern tools for your customers - someone else will!

Digital Customer
Happy Digital Customer

Get THE DIGITAL CUSTOMER EXPERIENCES THAT YOUR CUSTOMERS CRAVE!

  • Create amazing digital experiences that your customers enjoy
  • Move simple ordering online, available anytime without a human
  • Set up self-service options for common queries and issues
  • Keep the same exceptional customer service you have now for escalated issues
  • Boost loyalty and turn your customers into raving fans

Something Powerful

Tell The Reader 

We know how frustrating it is to hear your customers complain

HELPED US GROW OUR ONLINE SALES SIGNIFICANTLY

"Within a few months, Second Spring has helped us grow our online sales significantly by improving our rankings, traffic and conversion. Their team is efficient, easy to work with, and helpful in educating us along the way as we move farther into the digital landscape. We look forward to our weekly calls and celebrating Lulujo's growth and improvements together.”

Dawn Pottier CEO, Lulujo Baby Inc.

Dawn Pottier

Second To None

"The Second Spring team is second to none when it comes to understanding our business. The eCommerce Growth Planner Workshop was well organized, interesting and thorough."

Mike Milburn Founder, BoxAV and CEO, 3D Datacomm

Mike Milburn

SIMPLE & EFFECTIVE

"Working with Second Spring is simple and effective. They've helped me improve my online store, develop marketing strategies, and understand the digital landscape. I look forward to my monthly calls with the team!"

Olin Penna Founder, Luther Lather Shaving Creamery

Olin Penna

Focused on Results

"Second Spring Digital creates an eCommerce plan in a way that is thorough, tailored and focused on results."

Andy Buyting Founder & CEO, Tulip Media Group

Andy Buyting

STart Creating delightful digital customer experiences

 

01.

GET A QUOTE

Book a free call to discuss your vision, goals and concerns. Then we'll get you a quote!

 

02.

Receive your plan

We'll map out exactly how to reach your goals. You'll receive an ambitious yet achievable Customer Experience plan.

 

03.

GROW YOUR ECOMMERCE 

Stand out from the competition and grow your business with measurable results.

Digital Customer Experience Services that Get Results

Pick and choose to create a customer experience plan that works for your business.

  • Customer Self Service sites
  • Configure, price and quote solutions
  • Customer service integration for ticketing and knowledge base
  • Digital support channels (voice, chat, chatbot)
  • CRM setup, integration, process design and training
  • Loyalty and referral programs
  • Customer satisfaction programs
  • User Experience tracking and optimization
  • Usage and conversion auditing

OUR PARTNERSHIPS:

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